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Author Archives: cc4tcall

Nick Razmovski Protects Iconic Newcastle Family Business from Bad Debtors

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“I have dealt with Nick Razmovski for over 15years, as a Credit Manager Consultant / Debt Recovery Agent.

He has implemented many polices & procedures techniques to protect our Business interest from Default Debtors.

His introduction of Bibina’s Credit Application is so user friendly & very detailed with all Credit Laws & Legislation.

In relation to Debt Recovery, we know that his expense is recoverable just as much as the principle.

In saying that I have no hesitation in recommending Nick Razmovski for the services that he educates.”


Jim Kacev | Financial Controller| Bibina Pty Ltd

Credit Manager ‘At Call’ Provides Proven Results

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“I have worked with Nick Razmovski for numerous years and find him to be a respectable collections agent who runs his firm with integrity and skill. When I opened my own business 10 years ago, I went to the Credit Manager ‘at call’ for all my collections needs.

Collection fees can be quite expensive, but the Credit Manager ‘at call’ has always been forthright with costs and hours billed, and they’ve even constructed payment arrangements for our clients, the Credit Manager ‘at call’ has always been dependable, straightforward and honest.

I’m highly recommend Credit Manager ‘at call’ to anyone seeking a collections agency which provides proven results.”

Michael Kekovski | Director | The Excavation Specialists

Three important things to consider before granting credit

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Nick Razmovski, owner of Credit Manager ‘At Call’ Pty Ltd, has many years of experience working as a credit manager and is also a Certified Credit Executive with the Institute of Credit Management. He provides informed and qualified advice to those charged with providing and approving credit.

1. How well do you know your customers?

This is one of the main factors that must be reviewed by your accounts receivable team when considering if you should grant credit to customers.

How many references do you ask for and are they consistent with the credit limit sought? What checks do you conduct before you provide credit? By registering with a credit reporting provider, you can receive useful reports that may help in determining approval. D&B’s Payment Predictor Report details customers’ availability to pay accounts on time, if the customer has a bad credit history, and more. A current director search is useful in determining if a director has a history of trading with failing or deregistered companies.

2. Are your goods registered under the Personal Property and Securities Register Act (Cth) 2012?

If not, then you could lose title to your goods under certain circumstances, through the appointment of an administrator or liquidator.

This law came into effect in 2012. If you want your property secured, you must register titles on the Personal Property Security Register (PPSR). If you don’t, you may no longer have title of your goods and if your customer goes into administration or liquidation, the goods you thought belonged to you and your title will now become the property of the administrator or liquidator, in the course of complying with their statutory obligations.

The PPSR law is strict in relation to retention of title. Your registration must be clear as to what you want registered, how you identify the goods to clearly confirm ownership and that the goods belong to your business.

3. Are you protected against bad debtors?

Your commercial credit application, commercial credit check list and trade reference reviews are important things to consider when opening accounts. Your agreed credit trading terms must be readily understood and accepted by both customers and your staff. In the event of a customer default, it is the credit tools in the application that will provide the greatest protection in terms of debt recovery.

Do you have signed personal guarantees from the directors with your commercial credit application? Does the director providing the personal guarantee have any assets that support the personal guarantee? More specifically, does your commercial credit policy ensure that you provide a letter to the guarantor approving and accepting the personal guarantee?

Does your commercial credit application permit security to be taken? For example, the lodging of a caveat over any or all properties owned by the director, proprietor, partner or individual of the trading entity you are trading with? This is the best tool that can be used in recovering debts. Also, is there an agreement with respect of an indemnity against costs incurred in the recovery of your outstanding account?

In conclusion, Nick said “These are just a few things that need to be considered when deciding if credit should or shouldn’t be given to a customer.”



Build Your Business

Let Nick Razmovski help build your business on credit by implementing policies and procedures to protect it.